If you ask any school kids what they want to do when they grow up, it’s unlikely they will answer ‘deliver great customer service‘. Yet such people exist in the adult world. Find people for whom giving service is a real buzz, a kick – even a passion. Great people make great companies was the essence of the story in Management Today. Fantastic to pick up the top customer service award in the UK on behalf of great people. Back to the office the next morning, hadn’t slept and was still wearing the tuxedo, what a high. What a night!