Dynamic, thought-provoking and exciting

Image representing Dominic Monkhouse as depict...

Service Excellence conference to be addressed by itlab MD Dominic Monkhouse. The event takes place at Royal Armouries, Leeds on 14th May 2009.

All too often, companies fail to understand their customers’ basic needs, so the resulting offering falls short of client expectations. Others struggle to create a motivating work environment, so customers encounter indifference and choose to ‘shop’ elsewhere. Regardless of economic changes Service Excellence still remains the principle source of sustained advantage over competitors!

The antidote? The 2009 Service Excellence Conference will focus on the ‘how’ – exploring real life examples of how some of the UK’s most respected and progressive organisations have tried (and sometimes failed) to instil a focus on customer service.

To read the speaker biographies, please click here

Enhanced by Zemanta
Advertisements

About dommonkhouse

Dominic Monkhouse @dommonkhouse entrepreneur, smallholder, Geordie, kite surfing, snowboarding, dog owning, J109 sailor, pilot, husband, father and runner dominicmonkhouse.com
This entry was posted in Customer Service and tagged , , , , , , . Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s