Author Archives: dommonkhouse

About dommonkhouse

Dominic Monkhouse @dommonkhouse entrepreneur, smallholder, Geordie, kite surfing, snowboarding, dog owning, J109 sailor, pilot, husband, father and runner

Your Happiness is Your Responsibility

Your Happiness is Your Responsibility Contrary to popular belief, it’s the way you think, not where you work, that determines whether you’re happy or miserable. I just read an article in The Atlantic about “workplace happiness” that made me laugh … Continue reading

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Your Call Is Important to Us

Your Call Is Important to Us In 2012, according to Australia’sSydney Morning Herald, an Adelaide man was kept on hold with the airline Qantas for 15 hours. As a recorded message affirmed, over and over, that a customer service agent … Continue reading

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7 ways to be a smarter manager

Happiness is key Managing staff is hard and, with the rise in flexible work patterns, some say it’s getting harder. Entrepreneurs and business thinkers offer their best advice Entrepreneurs aren’t always the best managers. Ask any what their best skills are … Continue reading

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Top 16 Cloud Computing Terms – you should know

Bare metal IaaS WTF? CDN what does it do? Cloudwash, will it clean my socks? I read this article by Paul Anderson and wanted to repost as it does a great job of covering the new vocabulary of cloud. In … Continue reading

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14 Customer Service Questions to Ask for 2014

14 Customer Service Questions to Ask for 2014 I love a good list of customer service ideas, and since it’s the New Year, I thought it would be appropriate to share a list.  These customer service questions are for … Continue reading

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Southampton Echo visit Peer 1 Hosting in Southampton

Could this be Britain’s best boss? Dominic Monkhouse THERE is a giant helter slide, a tree house, a mini golf course, giant swings, a pool table, foosball and even a large yoga area. While it might sound like a leisure complex, … Continue reading

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Sometimes things go wrong

I hate it when we get it wrong. It’s fair to say I spend most of my professional energy, and a large chunk of my personal energy ensuring we avoid getting things wrong as well as focussing on getting things so … Continue reading

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