Category Archives: great place to work

7 ways to be a smarter manager

Happiness is key Managing staff is hard and, with the rise in flexible work patterns, some say it’s getting harder. Entrepreneurs and business thinkers offer their best advice Entrepreneurs aren’t always the best managers. Ask any what their best skills are … Continue reading

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Peer 1 Hosting – Is this the best office in Britain?

This office may be the most fun in Britain as it comes kitted out with a giant helter-skelter slide, a tree house and even a pub.   It also boasts a pool table, a putting green, a giant swing, a … Continue reading

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Dominic Monkhouse-Profile in Real Business

“We don’t want to be the biggest, we just want to be the best” Peer 1 Hosting‘s Dominic Monkhouse on the pain of bad customer service and the importance of keeping a “screw them” fund. Name: Dominic Monkhouse Role and … Continue reading

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NPS drives itlab to new heights

I love the Net Promoter Score (NPS) and defend it regularly against criticism.  Many of the critics comes from the customer survey industry, who it must be said have a vested interest, a regular single question sort of makes they … Continue reading

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Peer 1 UK launch coverage

Today we got some great coverage in the Sun and the Mirror for the “Foxtrot-Oscar” bonus – a cash bonus paid to employees to leave after 2 weeks. Already starting to get CVs coming in to hiremenow@peer1.com. Related articles PEER … Continue reading

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IT Lab seeing stars!

Matt O’Neill at itlab writes: “While it’s most gratifying when our clients give us the thumbs up, I can think of worse things than getting a bit of recognition from a professional customer service spotter. So it’s with immense pride, … Continue reading

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Best night of my life – so far

Service Excellence Awards 2005: Overall winner and winner, Business to Business If you ask any school kids what they want to do when they grow up, it’s unlikely they will answer ‘deliver great customer service‘. Yet such people exist in … Continue reading

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