Tag Archives: customer experience

14 Customer Service Questions to Ask for 2014

14 Customer Service Questions to Ask for 2014 http://feedproxy.google.com/~r/customerthink/~3/5s3tYMIBFl0/14-customer-service-questions-to-ask-for-2014 I love a good list of customer service ideas, and since it’s the New Year, I thought it would be appropriate to share a list.  These customer service questions are for … Continue reading

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Radically over deliver

The least I could do One way to think about running a successful business is to figure out what the least you can do is, and do that. That’s actually what they spent most of my time at business school … Continue reading

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the best service is no service

I spoke at Internet World (#IWEXPO) in London on the 29th April on my passion for customer service excellence. I stole the title of my brief talk from the book by Bill Price (click here to read review and buy … Continue reading

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