Tag Archives: Customer Service

14 Customer Service Questions to Ask for 2014

14 Customer Service Questions to Ask for 2014 http://feedproxy.google.com/~r/customerthink/~3/5s3tYMIBFl0/14-customer-service-questions-to-ask-for-2014 I love a good list of customer service ideas, and since it’s the New Year, I thought it would be appropriate to share a list.  These customer service questions are for … Continue reading

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Dominic Monkhouse-Profile in Real Business

“We don’t want to be the biggest, we just want to be the best” Peer 1 Hosting‘s Dominic Monkhouse on the pain of bad customer service and the importance of keeping a “screw them” fund. Name: Dominic Monkhouse Role and … Continue reading

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Madness or freedom at Netflix

Related articles by Zemanta Learn to Make Judgment Calls On the Other Hand (blogs.hbr.org) When Storytelling Isn’t Enough (blogs.hbr.org) CBC interviews Netflix CEO Reed Hastings (techvibes.com)

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Lawrence Jones you old tart…

Image via Wikipedia Well well well, Lawrence Jones over at UKFast has put fingers to his keyboard to write a few kind words about me and my time at Rackspace. He even goes so far as to say I have … Continue reading

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Radically over deliver

The least I could do One way to think about running a successful business is to figure out what the least you can do is, and do that. That’s actually what they spent most of my time at business school … Continue reading

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UK Customer Experience Awards

“Will I be the guest speaker, just tell a few stories from the front line of customer service and hopefully be entertaining?” I can guarantee the former, so yes. I was absolutely delighted to be asked to attend the UK … Continue reading

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Win the Battle with Remarkable Customer Service

Image via Wikipedia Rajan Sodhi thanks for your comments. Some coverage in BIG Marketing for small business of a piece by Steph Welstead of Growing Business. The most inexpensive yet impacting way for small businesses to compete with the big … Continue reading

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