Tag Archives: passion

i will give you blood and sweat and tears if you tell me why

emotion vs logic – why we buy BMW or Skoda? French Connection or M&S? Chrome or IE? These are not simply matters to be answered by reviewing the price, features, popularity and then making a rational decision. These decisions same … Continue reading

Posted in engagement | Tagged , , , , , | 1 Comment

the best service is no service

I spoke at Internet World (#IWEXPO) in London on the 29th April on my passion for customer service excellence. I stole the title of my brief talk from the book by Bill Price (click here to read review and buy … Continue reading

Posted in Service Obsession™ | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

the best service is no service

I spoke at Internet World (#IWEXPO) in London on the 29th April on my passion for customer service excellence. I stole the title of my brief talk from the book by Bill Price (click here to read review and buy … Continue reading

Posted in Customer Service, NPS, Peer 1 | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , | 1 Comment